Help
Support
Everything you need to use Tentickle AR. If you cannot find the answer here, write to us and we will reply.
Direct contact:
info@tentickleargentina.com ·
info@vangotech.us
We reply Monday to Friday, within 48 business hours.
Account and access
How do I get an account?
Tentickle AR is a professional tool and has no public sign-up: you will not find a «Create account» button inside the app. We create accounts for clients, distributors and sales staff. Write to info@tentickleargentina.com or info@vangotech.us telling us who you are and we will send you access.
I forgot my password
- On the sign-in screen, tap «¿Olvidaste tu contraseña?» (Forgot your password?).
- Enter your account email address and confirm.
- You will receive a verification code by email. Check your spam folder if it does not arrive within a few minutes.
- Enter the code and set your new password.
Important: complete the process without leaving the screen. If you go back before saving the new password, the code stops working and you will need to request a new one.
Password requirements
For security, your new password must contain:
- At least 12 characters
- A lowercase letter
- An uppercase letter
- A number
- A symbol (! @ # $ % …)
The code email never arrives
- Check your junk or promotions folder.
- Make sure you are typing exactly the address the account was created with.
- Wait a few minutes: if you request several codes in a row, the system rate-limits delivery.
- If it still does not arrive, write to us and we will sort it out manually.
Signing out
Open the settings panel with the gear icon and tap «Cerrar sesión» (Sign out) at the bottom of the screen.
Requirements
- An iPhone or iPad that supports augmented reality (ARKit). Models with an A9 chip or later do.
- iOS 17.5 or later.
- Camera permission enabled.
- An internet connection to sign in. Once you are in, the app works without signal — you can use it on a field or at a venue with no coverage.
Using the app
Placing a tent
- Choose the model, floor area and configuration from the settings panel.
- Point the camera at the ground and move the device slowly until the app detects the surface.
- Tap the screen to place the tent.
- Use the move and rotate controls to position it.
Nothing happens when I tap the screen
Only one tent at a time can exist. If you have already placed one, tapping does nothing: tap «Reset» to remove it, and only then can you place another.
If you have not placed one yet and it still does not work, it is almost always surface detection:
- Find good lighting; augmented reality does not work in low light.
- Aim at a floor with texture. Smooth, uniform surfaces are hard to detect.
- Move the device slowly from side to side for a few seconds so it recognises the plane.
- Step back a little: tents are large and need clear space around them.
I enable flooring, sidewalls or linings and nothing changes
Not every model has all three companion pieces available yet. If you enable an option and the tent does not change, that accessory has not been published for that particular size and configuration. Try another size, or write to us telling us which one you need and we will add it.
Taking photos and recording video
The camera icon saves a photo of the scene to your device's camera roll. The record button captures a video of what you see on screen. Both files stay on your phone; we receive no copy. The first time, iOS will ask for permission to save to your photo library.
Switching between metres and feet
You can switch the unit of measurement in the settings panel. All floor area and dimension labels update instantly.
Privacy and data
Do you store what my camera sees?
No. The camera image is processed on your device, in real time, and is neither recorded nor sent to any server. The full detail is in our Privacy Policy.
Deleting my account
Write to info@tentickleargentina.com or info@vangotech.us from the address you sign in with, with the subject «Account deletion — Tentickle AR». We confirm receipt and delete your account and the associated data within 30 calendar days. It is irreversible.
Still stuck?
Write to info@tentickleargentina.com or info@vangotech.us. To help us help you faster, tell us:
- Your iPhone or iPad model and iOS version.
- Which tent size and configuration you were using.
- What you expected to happen and what happened instead.
- A screenshot, if you can.